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Learn simple, science‑based techniques that will help you communicate clearly with AI agents and get more accurate results. We will look at prompting habits, practical tips for writing agent instructions, and ways to engineer context that improve reliability. A short live demo will show how these methods support Admins working with Agentforce as well as […]

Agent 360 is great. But how can we use other AI platforms on Salesforce? Should we even consider it? This is a presentation of a use case where OpenAI was integrated into Salesforce, covering some elements of how it is done and what I’ve learned whilst doing it.

We’ve all seen an impressive Agentforce demo and then been asked to ‘just build it’. This session shows how to turn ambitious stakeholder expectations into realistic delivery paths. Through a fun scenario, we’ll explore how to assess big ideas, reveal hidden constraints, define what’s truly feasible, and guide leaders toward achievable outcomes… all while protecting […]

Salesforce Business Rules Engine is a powerful but still little-known feature. In my session I will explain what BRE is and how to use Expression Sets and Lookup Tables, including Decision Matrices and Decision Tables. I will show how rules can be used in Flow, OmniScript, and invoked via APIs in custom or third-party tools. […]

Requirements are often ambiguous, incomplete, or overloaded with assumptions. This session demonstrates a practical, repeatable approach to analysing requirements and translating them into clear, build-ready diagrams for Salesforce delivery. Attendees will learn how to decompose requirements, choose the right diagram types at each stage, and progressively move from business intent to implementation ready designs reducing […]

A deep dive into common autistic and ADHD concerns. We’ll be (hyper)focusing on topics from disclosure in the workplace to rejection sensitivity, from values to personal impact. They’ll be stories, explainers and interactive elements, leaving you with much food for thought, both for your Salesforce projects and for home life!

Industry research shows up to 70% of users abandon multi-step flows when they feel lost. Automation can save time, but not if it’s confusing. A Salesforce architect and a human-centered change expert show how to build well-architected automation that works for humans too. You’ll learn practical steps to plan, build, and improve automation so users […]

You can’t build everything in-house, and thanks to AppExchange and AgentExchange, you don’t have to. These platforms offer a wide range of partner solutions to extend your Salesforce org. This session will guide you through a practical evaluation process, from reviewing app details, user feedback, and components to assessing vendor support. You’ll leave with clear […]

AI can speed you up, but it can also make teams sloppy: shallow understanding, copy/paste designs, and hidden risk. This session shows how to use AI to accelerate thinking, not bypass it. You’ll learn how to structure prompts, challenge outputs, and keep accountability. The goal: faster delivery, better decisions, and a career that’s strengthened by […]

Unlock the full potential of customer engagement with Salesforce Experience Cloud. Integrating with SSO for secure access, leveraging CMS Connect for content integration, using Data Cloud for data-driven experiences, and connecting to external systems for enhanced user events. Helping to deliver personalised, secure, and engaging experiences that drive satisfaction, loyalty, and business growth. Discover how […]

Design thinking touches every stage of successful implementations, but many Salesforce Architects still lack the technical components of design needed to successfully address the needs of the user and business. In our session, we will uncover the essential steps needed for creating a design mindset, how to avoid rework through design, decrease time for deployment, […]

You already know that Slack is the best way to communicate with your team, but did you know that Slack comes with powerful automation tools? Join us and learn how you can begin meaningful automation that saves you time and improves your workflows!

As a client, you have a Salesforce project you’d like completed. As a consultant, you are ready to implement. What roles should client and consultant play to secure a happy project delivery? What is the impact of them not understanding and acting upon them? We’ll take the perspective of both parties and talk about how […]

Have you ever kicked off a discovery project only to find misaligned stakeholders or a lack of meaningful input? The secret sauce? Effective client onboarding! In this session, we’ll explore how structured onboarding optimizes a discovery by surfacing risks early, shaping customer behaviours, and driving user adoption. As a Customer Success Manager, I’ll share practical […]

What makes a Salesforce partner thrive in an ecosystem where change is constant and client expectations keep rising? The secret lies not in technical prowess alone, but in seven foundational habits that stand the test of time. Having worked with many partners globally across my 30-year consulting career, I’ll reveal the core practices – often […]

There’s a place for everyone in the Salesforce ecosystem! You’ll establish a personal brand along the journey to being your true self. This interactive session will look at the variety of personal brands thriving in the ecosystem (is blue hair okay for a professional???) and discuss the importance of your brand. You’ll leave with steps […]

The strength of an organisation lies not in policies but in the authentic inclusion of diverse voices and experiences. In today’s rapidly evolving Diversity, Equity, and Inclusion (DEI) landscape, we must have difficult conversations to foster truly inclusive communities. As the DE&I narrative faces increasing scrutiny, we must ask: Why does it matter? Why should […]

Tight timescales are nothing new to Salesforce teams and. The pressures posed can be daunting, especially with hard deadlines, whatever the reason may be. Come to this session to learn how a cross-functional team of 8 people from Engineering, Sales, Marketing and Customer Success came together to execute a new product launch in six weeks […]

We’ve used AI to accelerate Agentforce development. You need also need well-understood processes, solid data governance, and strong metadata management. These drive sustainable benefits from agents. The entertaining and educational session will ensure that are prepared for an agentic world, and have a proven repeatable approach to managing agents.

We’re back! Looking through the lens of ADHD, autism and just plain passion, we’ll be sharing hints and tips on how you can better look after your own mental health. We’ll be delving into anxiety, burnout, masking and more. They’ll be stories, explainers and interactive elements, so you’ll come out with a better understanding of […]

Do you want to improve the way you engage with your audience? Whether you are dealing with customers, responding to team members or engaging with stakeholders – being able to listen, digest and respond is an underrated skill. In a world where everyone wants to be heard first, our roles expect us to respond faster […]

Whether you are a non-profit looking for volunteers, a junior admin looking to gain more experience or a seasoned Salesforce professional – this talk is for you. Join us to learn how you can ensure volunteering is impactful for all involved.

The #1 cause of project failure is the human element, not technical aspects. Join us for a better understanding of the 20% of people who don’t fit into the neatest of boxes, as well as gaining a happier and more productive work life. You’ll be better able to support your colleagues, uncover their (or your) […]

Salesforce, first and foremost has been created with our Users in mind, so in this session I will be taking you through some quick design wins that are easy to pick up and implement from an Admin’s perspective. From ‘Why UX matters?’ to To Do Lists, Lightning Dashboards and Report best practices, and the voice […]

I was once told, ‘how sad is it a dog that doesn’t wag its own tail.’ You need to wag yours and a resume may not do it alone. You need to highlight your own achievements & in this workshop I will use the skills I have learned in my career and reading the book […]

Ever feel like the project manager should be managed instead of managing you? We’ll talk about smart strategies for defining scope, setting project pacing and communications that work for both. It’s not about “managing up” but enabling consultative win-wins. Expect a lively mix of “walk in their shoes” empathy plus good-natured impressions. I aim to […]

Ever implemented a feature and thought “this should be an app”? This session is for you! Not every app is complex, and the difference between a clever customisation and an AppExchange-ready package is wonderfully narrow. We’ll take lessons from product design, technical architecture and early-stage marketing to explore how great features become intuitive, flexible, lovable […]

As organisations embrace digital transformation, the integration of artificial intelligence (AI) into their operations becomes increasingly critical. In this session, we will explore real-world use cases where Salesforce and AI can help businesses drive efficiency, enhance customer experience and make data driven decisions. Key takeaways: Practical use cases of how AI helps Salesforce customers High […]

We will delve into the responsibility in shaping efficient, modular and natural-capital aware systems. Not just by the mantra of “less is more” (simplifying & optimizing code), we’ll explore the concept of “Ability” family and the descaling paradigm as powerful tools for creating scalable, adaptable, and resource-efficient architectures–yes, in Salesforce, too! Skill up for what’s […]