Archives

Unlock the full potential of customer engagement with Salesforce Experience Cloud. Integrating with SSO for secure access, leveraging CMS Connect for content integration, using Data Cloud for data-driven experiences, and connecting to external systems for enhanced user events. Helping to deliver personalised, secure, and engaging experiences that drive satisfaction, loyalty, and business growth. Discover how […]

Design thinking touches every stage of successful implementations, but many Salesforce Architects still lack the technical components of design needed to successfully address the needs of the user and business. In our session, we will uncover the essential steps needed for creating a design mindset, how to avoid rework through design, decrease time for deployment, […]

You already know that Slack is the best way to communicate with your team, but did you know that Slack comes with powerful automation tools? Join us and learn how you can begin meaningful automation that saves you time and improves your workflows!

As a client, you have a Salesforce project you’d like completed. As a consultant, you are ready to implement. What roles should client and consultant play to secure a happy project delivery? What is the impact of them not understanding and acting upon them? We’ll take the perspective of both parties and talk about how […]

Have you ever kicked off a discovery project only to find misaligned stakeholders or a lack of meaningful input? The secret sauce? Effective client onboarding! In this session, we’ll explore how structured onboarding optimizes a discovery by surfacing risks early, shaping customer behaviours, and driving user adoption. As a Customer Success Manager, I’ll share practical […]

What makes a Salesforce partner thrive in an ecosystem where change is constant and client expectations keep rising? The secret lies not in technical prowess alone, but in seven foundational habits that stand the test of time. Having worked with many partners globally across my 30-year consulting career, I’ll reveal the core practices – often […]

There’s a place for everyone in the Salesforce ecosystem! You’ll establish a personal brand along the journey to being your true self. This interactive session will look at the variety of personal brands thriving in the ecosystem (is blue hair okay for a professional???) and discuss the importance of your brand. You’ll leave with steps […]

The strength of an organisation lies not in policies but in the authentic inclusion of diverse voices and experiences. In today’s rapidly evolving Diversity, Equity, and Inclusion (DEI) landscape, we must have difficult conversations to foster truly inclusive communities. As the DE&I narrative faces increasing scrutiny, we must ask: Why does it matter? Why should […]

Tight timescales are nothing new to Salesforce teams and. The pressures posed can be daunting, especially with hard deadlines, whatever the reason may be. Come to this session to learn how a cross-functional team of 8 people from Engineering, Sales, Marketing and Customer Success came together to execute a new product launch in six weeks […]

We’ve used AI to accelerate Agentforce development. You need also need well-understood processes, solid data governance, and strong metadata management. These drive sustainable benefits from agents. The entertaining and educational session will ensure that are prepared for an agentic world, and have a proven repeatable approach to managing agents.

We’re back! Looking through the lens of ADHD, autism and just plain passion, we’ll be sharing hints and tips on how you can better look after your own mental health. We’ll be delving into anxiety, burnout, masking and more. They’ll be stories, explainers and interactive elements, so you’ll come out with a better understanding of […]

Do you want to improve the way you engage with your audience? Whether you are dealing with customers, responding to team members or engaging with stakeholders – being able to listen, digest and respond is an underrated skill. In a world where everyone wants to be heard first, our roles expect us to respond faster […]

Whether you are a non-profit looking for volunteers, a junior admin looking to gain more experience or a seasoned Salesforce professional – this talk is for you. Join us to learn how you can ensure volunteering is impactful for all involved.

The #1 cause of project failure is the human element, not technical aspects. Join us for a better understanding of the 20% of people who don’t fit into the neatest of boxes, as well as gaining a happier and more productive work life. You’ll be better able to support your colleagues, uncover their (or your) […]

Salesforce, first and foremost has been created with our Users in mind, so in this session I will be taking you through some quick design wins that are easy to pick up and implement from an Admin’s perspective. From ‘Why UX matters?’ to To Do Lists, Lightning Dashboards and Report best practices, and the voice […]

I was once told, ‘how sad is it a dog that doesn’t wag its own tail.’ You need to wag yours and a resume may not do it alone. You need to highlight your own achievements & in this workshop I will use the skills I have learned in my career and reading the book […]

Ever feel like the project manager should be managed instead of managing you? We’ll talk about smart strategies for defining scope, setting project pacing and communications that work for both. It’s not about “managing up” but enabling consultative win-wins. Expect a lively mix of “walk in their shoes” empathy plus good-natured impressions. I aim to […]

Ever implemented a feature and thought “this should be an app”? This session is for you! Not every app is complex, and the difference between a clever customisation and an AppExchange-ready package is wonderfully narrow. We’ll take lessons from product design, technical architecture and early-stage marketing to explore how great features become intuitive, flexible, lovable […]

As organisations embrace digital transformation, the integration of artificial intelligence (AI) into their operations becomes increasingly critical. In this session, we will explore real-world use cases where Salesforce and AI can help businesses drive efficiency, enhance customer experience and make data driven decisions. Key takeaways: Practical use cases of how AI helps Salesforce customers High […]

We will delve into the responsibility in shaping efficient, modular and natural-capital aware systems. Not just by the mantra of “less is more” (simplifying & optimizing code), we’ll explore the concept of “Ability” family and the descaling paradigm as powerful tools for creating scalable, adaptable, and resource-efficient architectures–yes, in Salesforce, too! Skill up for what’s […]

Cookies have been in the news quite frequently in the past years. But what are they exactly ? Are they really linked to security and privacy issues? They have been featured in the past Release Notes, alongside technical names like Enhanced Domain, SameSite attribute or Third-Party cookies. In this session we will demystify all these […]

In this lightning session we will cover how you can use Data Cloud to ingest, harmonize, and analyze your data. We will have a special live demo setting up one of our connectors.  

Join this session to learn about the Evolution of Vlocity into Salesforce Industries (SFI), its role in industry sectors growth, cost savings for customers and the various Industry Clouds encompassed within SFI. Discover how SFI is driving Salesforce’s shift towards becoming a more customer-centric and industry-focused CRM by having prebuilt industry-specific solutions (Telecom, Energy & […]

Do you sometimes struggle with stakeholders? Do you want to learn the art of managing them and staying true to product strategy? Understanding our coworkers allows us to be more customer-focused, tailor our communication style, and as a result, develop Salesforce solutions that meet needs. Let’s look at the stakeholder archetypes and develop great Salesforce […]

Are you placing too much emphasis on your job/career improvement and feeling burned out? Is this making you experience stress on a regular basis and creating work-family conflict? Join this session and learn the simple techniques that help to maintain your competitive edge at work while also nurturing a healthy personal life.  

A few months ago, Salesforce celebrated 10 Million AppExchange Installs. Did you participate in this milestone only from an end-user perspective? Let’s change it! It’s the best moment to learn what it takes to build and publish an app. Maybe you are Salesforce Developer looking for a new way to master your technical skills or […]

Net Zero Cloud is one of Salesforces fastest growing organic products that continues to amaze the ecosystem with rapid innovation. Independently voted the leading Sustainability Management Software, everyone should be embracing NZC to catalyse a decarbonised future within our business, our industry, and our planet. We will talk about factors driving the Net Zero Imperative […]

Do you ever wonder how some people get so much done and still seem to have a life outside of work!? I’ve been researching and testing a number of different ways to be more productive in both my home and work life. You’ll be surprised to see how a few habitual changes can have a […]

Everyone should be aware of how to get into the minds of the user and understand their point of view. This is a unique interactive session where you will learn how to use empathy and imagination to convert user expectations into requirements. Learn how archetypes, journey maps and contextual inquiry are used within the design […]

Get ready to rollup your sleeves and open your mind! In this workshop we will cover 6 simple principles to inform our designs and craft potential solutions in a way that works. These principles are everywhere, you’ll gain HD glasses to spot them and apply them for any design. So we can leave ‘the place […]