Bridge the gap between Sales and Marketing. Learn to build an Agentforce agent that analyses Opportunity trends and auto-adjusts Marketing Cloud campaigns in real-time.
Learn simple, science‑based techniques that will help you communicate clearly with AI agents and get more accurate results. We will look at prompting habits, practical tips for writing agent instructions, and ways to engineer context that improve reliability. A short live demo will show how these methods support Admins working with Agentforce as well as […]
Agent 360 is great. But how can we use other AI platforms on Salesforce? Should we even consider it? This is a presentation of a use case where OpenAI was integrated into Salesforce, covering some elements of how it is done and what I’ve learned whilst doing it.
Join this expert-led hands-on workshop to learn about Agentforce Vibes. We’ll go beyond basic prompting with advanced features and use cases like securing a code base, building custom rules, workflows and skills. We’ll also explore connecting with custom MCP tools and running multi-modal prompts. Please bring a laptop to participate in this workshop.
Brain-injury survivors often contact Headway during moments of confusion, stress or crisis. In this session, you’ll see how we designed a safe, compliant and empathetic Agentforce agent, powered by Salesforce Data Cloud, to support vulnerable users at scale. Attendees will learn to structure trusted knowledge, apply AI guardrails, use Data Cloud for context, and design […]
Claude Code is cementing its reputation as an incredibly powerful tool for developers. But how well does it work for Salesforce projects? What can it do beyond writing code? And how do you customise it for your own scenarios? This talk answers those questions with practical advice. We’ll see how to structure rules, skills, and […]
Salesforce developers are often taught how to write tests, but not how to choose the correct tests to write. The result is tests driven by gut feel rather than design discipline. In this session, I’ll introduce structured techniques for identifying meaningful test cases and demonstrate how these techniques improve both human and AI-generated tests.
AI can speed you up, but it can also make teams sloppy: shallow understanding, copy/paste designs, and hidden risk. This session shows how to use AI to accelerate thinking, not bypass it. You’ll learn how to structure prompts, challenge outputs, and keep accountability. The goal: faster delivery, better decisions, and a career that’s strengthened by […]
Learn how Salesforce’s Heroku complements Flow and Apex to extend Agentforce capabilities for complex use cases, with elastic compute, new Heroku features for seamless integrations, and a live demo.
There are many things in your production org… and they are sadly not always well documented What if you could simply generate a website describing what is in your org, and ask AI to summarize it, explain it, and complete any missing information about object model, flows, apex, pages, sharing… ? 🙂 And in your […]
With Agentforce, Salesforce has opened the box of wonders for us, and we can augment our workforce with powerful agents that deliver scalable service around the clock. But how can we all benefit from the AI revolution without compromising the security of our data? This hands- on workshop is going to explore Agentforce’s security model, […]
Unlock the power of GenAI with Salesforce Prompt Builder! This session explores key tips on crafting effective generative AI prompts to simplify users’ daily tasks by integrating AI-powered prompt templates into their workflows. Through a real-world use case—a Sales Rep summarizing lead interactions—we’ll demonstrate best practices, optimizations, and live examples to help admins build effective […]
If building agents is really so easy, how much can we build and show working in under 40 minutes? Challenge accepted! Taking a common use case, like answering HR questions and booking time off work we will attempt to build a fully working agent from scratch, including all custom actions!
We’ve used AI to accelerate Agentforce development. You need also need well-understood processes, solid data governance, and strong metadata management. These drive sustainable benefits from agents. The entertaining and educational session will ensure that are prepared for an agentic world, and have a proven repeatable approach to managing agents.
Files are everywhere in Salesforce – attached to records, chatter posts, and in libraries. But building them into flows, prompts or integrations involves a baffling data structure and a confusing set of specific requirements and permissions. Get a clear overview of the data model behind Files (aka ContentDocuments) and some real world sample automations. Rename […]
For designing solutions with more context, learning about new tools, or getting started on documentation or diagramming, these are 5 practical tips for Architects to get the most out of AI by writing effective prompts.
The world of AI revolves around the construct of a “model”. But unpacking what exactly this is can be daunting. Treat your self to a visual feast that breaks down the core concepts behind modern AI models. Starting from basic machine learning algorithms, and working through the most state of the art LLM architectures, walk […]
You’ve heard the news, AI can now write code! Who needs developers anymore? Turns out, everyone still. In this talk, we will go through the pros and cons of AI code generation, how you may wish to use it yourself and provide some comfort to developers that they are not (yet) completely redundant.
As organisations embrace digital transformation, the integration of artificial intelligence (AI) into their operations becomes increasingly critical. In this session, we will explore real-world use cases where Salesforce and AI can help businesses drive efficiency, enhance customer experience and make data driven decisions. Key takeaways: Practical use cases of how AI helps Salesforce customers High […]
Learn how to build a solid data quality foundation before going on an AI-powered SF-adventure. We’ll dive into data chaos, and I’ll show you that your data quality is probably not as good as you think. I’ll share practical tips, models, and tools you can implement right now. You will also learn about (AI) tools […]
Einstein 1 Studio revolutionizes AI on the Salesforce platform. By leveraging business data and unique setups, it automates tasks and provides invaluable insights. In this session, we’ll delve into Einstein 1 Studio, covering its features (Prompt Builder, Co-Pilot Builder, and Model Builder), as well as demystifying terms like “grounding”, “meta-data aware”, and “LLMs”.
Copilots are the hottest new tool in Enterprise Software – an always on assistant that is keen to help wherever it can. But like any coworker, it needs the right skills to be useful. Join me to learn how to create custom actions to skill up your copilot, and get the assistant that can provide […]