When AI Meets Social Impact: Building a Brain-Injury Support Agent

Brain-injury survivors often contact Headway during moments of confusion, stress or crisis. In this session, you’ll see how we designed a safe, compliant and empathetic Agentforce agent, powered by Salesforce Data Cloud, to support vulnerable users at scale. Attendees will learn to structure trusted knowledge, apply AI guardrails, use Data Cloud for context, and design agents that balance empathy, safety and real-world impact.