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So you thought you’d switch on Entitlements in Service Cloud and all your SLA requirements would be solved? Nope, then this session is for you. Practical lessons learned from optimising Service Cloud. Want to automate those pesky milestones? How about making Case Status show what you did automatically instead of being updated manually? How about closing cases when the customer fails to respond. All of this, and more, can be automated, I’ll show you how.
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Richard Clark