Salesforce Chat won’t be around forever—sooner or later, migration will be inevitable. As architects, we must be prepared! (Salesforce will never leave us without work). Messaging for In-App and Web is a way to move forward, but understanding the key differences is crucial for a seamless transition. In this session, we’ll break down feature comparisons, common migration pitfalls, and best practices to ensure a painless switch—keeping both your users and your architecture intact.
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Anastasia Sapihora