Chief Happiness Officer of Happy Coffee Consulting & Co-Lead at The Woohoo Partnership. Sarah Metcalfe founded Happy Coffee Consulting after 9 years building award winning customer service and customer experience on the Salesforce platform. She has spent the last 10 years researching and training in Happiness at Work and now works with clients around the world. In 2019 she was a keynote speaker in 14 countries around the world. In 2020 she mostly stayed home!